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• 
  Gabriel September 14, 2011 at 9:45 pm

  The bad story for me started last month, on 4 august i succesfully transferred my domain (eg: http://www.s-article.com) from some registrar to namecheap.com (did this so i can manage the dns servers from there). I’ve also buyed hosting package from namecheap.com and for a time things went fine. Some weeks later i decided to upgrade my hosting account to a VPS and after i had several talks with namecheap.com support team i’ve made the order. Things didn’t happened as we discussed and my site went down so i decided to move it to another hosting and since i wasn’t able to use the VPS from namecheap.com at all, due to their technical problems, so i requested my money back.

  From this point things started to be very ugly, short story is that i received my money back but namecheap.com banned my account and also removed the dns servers which i’ve set for s-article.com and the very bad part namecheap.com simple changed the owner of my domain and is not me anymore is them. I never gave them the accept to do that, i never wanted this to happen.

  I’ve already tried to talk with namecheap staff but they said i didn’t respect their upgrade policy (things related to hosting package) and therefore they closed my account even if the part with domain is a separate thing for which i paid.

  I have and i can provide any data is needed to prove that the domain http://www.s-article.com is in fact my domain and namecheap.com abusively took it couple weeks ago.

  I’ve made complains to icann.com and enom.com and they resolution is to to talk with namecheap to get my domain back. As it seems, in case namecheap don’t have a special relation with them, any registrar can change the owner of a domain and unless you’re ready to start a process via a court law, you’re the “loser”

  Conclusion

  1. icann sucks
  2. enom sucks
  3. never move your domain to namecheap, they can get it from you and there is no straight way to get it back

  Reply
  • 
    admin September 19, 2011 at 2:19 pm

    I dont have any problems with them, at least their live support is great, right?

    Reply
• 
  efpoiuytrewq October 22, 2011 at 5:20 pm

  I will leave out the commentary and just give you the facts. Buyer beware…

  1. Made sure all the domain contact information was updated. Grab’d the ECC code. Plugged in the credit card and the transfers were flawless… dig/nslookup/whois all responding nicely! In the same transaction I setup hosting for one of the domains and I received an email that said 6 hours to provision.
  2. Logged in the next day to start pushing out content for the web hosting and the account is locked.
  3. Received 3 emails.

  First email: my account is locked because of possible fraud around my CC and transaction.
  Second email: userid and password to there ticket support site. (the userid and password in clear text)
  Third email: my account will be cancelled if I do not send a “photograph of both sides” of my CC through the email.
  4. I responded to the third email inquiring about the “indicators” that determined the fraud. I also told them that I will not send my CC through the email to anyone, nor do I know anyone who would.

  5. The response I received was the same as the original email. I logged on to their “live help” system and expressed my thoughts about security and my CC. I was told that they are not authorized to assist me (heard this several times), I should contact the fraud department. I ask for the number, and I was told there are no phone numbers. (seriously)

  6. I responded to the fourth email stating again that I will not send my CC through the email and I would like to know what indicated fraud. I receive another email stating that I will be cancelled if I don’t send my CC. If its cancelled, my domains do not go back to godaddy and I am unable to manage them at namecheap.com.

  7. With bile in my throat and defeat in my eyes, I sent a photograph of CC… and I am back in business. When I recover from the beatings I will do more research and vacate namecheap.com.

  So, am a paranoid person? Are there hackers on the wire ready to do unspeakable, nefarious acts with my CC? No and No (maybe).

  I communicated with several people at namecheap.com via email and live chat. What troubled me the most, is that not one person I communicated with seemed troubled about me sending my CC through unencrypted email. They couldn’t even provide me with an alternative, such as a FAX. This company is hosting your data, your websites, your credit card information, SOX, HIPPA, and other critical information.

  This indicates a disregard for security at namecheap.com embedded in their culture.

  In 2011, companies as well as consumers should guard their data.

  Sorry about the length…

  Eric

  Reply
  • 
    Jackie Jackson February 16, 2012 at 7:16 pm

    Thanks for posting your experiences guys, I was considering getting hosting with them, but there’s no way I still am.

    Reply
    • 
      admin February 16, 2012 at 8:13 pm

      DONT!!!!!!
      JUST DONT !!!
      THEY SUSPENDED AN ACCOUND OF MINE WITH NO ILLEGAL CONTENT, JUST LINKS TO SALES PAGE
      JUST DONT PLEASE

      Reply

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